{"id":3407,"date":"2025-03-06T01:42:02","date_gmt":"2025-03-06T01:42:02","guid":{"rendered":"https:\/\/www.kunlonghardware.com\/?page_id=3407"},"modified":"2025-06-20T07:42:30","modified_gmt":"2025-06-20T07:42:30","slug":"support","status":"publish","type":"page","link":"https:\/\/www.kunlonghardware.com\/fr\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3407\" class=\"elementor elementor-3407\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84762a4 e-flex e-con-boxed e-con e-parent\" data-id=\"84762a4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-387ae26 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"387ae26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Soutien<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-976ffc5 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"976ffc5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"CgsJdvqCao2Hf5xwPIncNkrwnsc\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-Yq93dqKZbonQ6HxnsCccRiRqnad\">Nous nous engageons \u00e0 fournir une assistance compl\u00e8te pour garantir votre satisfaction. Nous vous proposons une assistance technique, un service de garantie et des conseils personnalis\u00e9s.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed2c65a elementor-widget elementor-widget-pp-breadcrumbs\" data-id=\"ed2c65a\" data-element_type=\"widget\" data-settings=\"{&quot;breadcrumbs_type&quot;:&quot;powerpack&quot;}\" data-widget_type=\"pp-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"pp-breadcrumbs pp-breadcrumbs-powerpack\">\t\t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-home\">\n\t\t\t<a class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-link pp-breadcrumbs-crumb-home\" href=\"https:\/\/www.kunlonghardware.com\/fr\" title=\"Accueil\">\n\t\t\t\t<span class=\"pp-breadcrumbs-text\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-home\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAccueil\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"pp-breadcrumbs-separator\">\t\t\t\t<span class='pp-separator-icon pp-icon'>\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t<\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0db5839 e-flex e-con-boxed e-con e-parent\" data-id=\"0db5839\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-96abd56 e-con-full e-flex e-con e-child\" data-id=\"96abd56\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c24991 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5c24991\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-handshake\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-433cddb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"433cddb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"i\"><\/span>Avant de commencer : Consultation professionnelle individuelle<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b322fcc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b322fcc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"CgsJdvqCao2Hf5xwPIncNkrwnsc\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-EZzRdatv4oq1dyxo9hhcYGKendh\">Kunlong offre des services de consultation individuelle en mati\u00e8re de conception, soutenus par une \u00e9quipe de plus de 30 ing\u00e9nieurs professionnels ayant en moyenne plus de 10 ans d'exp\u00e9rience dans l'industrie. Gr\u00e2ce \u00e0 notre expertise dans divers secteurs, nous nous assurons que vous recevez les solutions mat\u00e9rielles les plus r\u00e9alisables et les plus rentables, adapt\u00e9es \u00e0 vos besoins sp\u00e9cifiques.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85920ce elementor-align-center elementor-widget elementor-widget-bdt-advanced-button\" data-id=\"85920ce\" data-element_type=\"widget\" data-widget_type=\"bdt-advanced-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-button-wrapper\">\n\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjIyMDYiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" class=\"bdt-ep-button bdt-ep-button-effect-e bdt-ep-button-size-md\">\n\t\t\t\t\t\t<div class=\"bdt-ep-button-content-wrapper bdt-flex bdt-flex-middle bdt-flex-center\" data-text=\"Quickly Communicate with an Engineer\">\n\t\t\t\n\t\t\t<div class=\"bdt-ep-button-text\">\n\n\t\t\t\t<span class=\"avdbtn-text\">\n\t\t\t\t\tCommuniquer rapidement avec un ing\u00e9nieur\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f9c495 e-con-full e-flex e-con e-child\" data-id=\"5f9c495\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-320a82f e-flex e-con-boxed e-con e-parent\" data-id=\"320a82f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab62950 e-con-full e-flex e-con e-child\" data-id=\"ab62950\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f134746 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"f134746\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-signature\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6163bbf elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6163bbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"i-2\"><\/span>En cours : Support technique personnalis\u00e9<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-461d8b1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"461d8b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"CgsJdvqCao2Hf5xwPIncNkrwnsc\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-EZzRdatv4oq1dyxo9hhcYGKendh\"><div data-page-id=\"CgsJdvqCao2Hf5xwPIncNkrwnsc\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-V3kSd3ZuIoRRgtxYUgXclMTBn1e\">Nous comprenons que les exigences des clients sont diverses en mati\u00e8re de pi\u00e8ces structurelles et qu'ils doivent choisir les mat\u00e9riaux, les structures et les tailles appropri\u00e9s en fonction des conditions de travail r\u00e9elles. Par cons\u00e9quent, l'assistance technique que nous fournissons est enti\u00e8rement bas\u00e9e sur vos besoins, et nous fournissons des dessins en 2D et 3D, des calculs de donn\u00e9es, des rapports d'essai pour garantir l'exactitude de la solution.<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e123e elementor-align-center elementor-widget elementor-widget-bdt-advanced-button\" data-id=\"d5e123e\" data-element_type=\"widget\" data-widget_type=\"bdt-advanced-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-button-wrapper\">\n\t\t\t<a href=\"#\" class=\"bdt-ep-button bdt-ep-button-effect-e bdt-ep-button-size-md\">\n\t\t\t\t\t\t<div class=\"bdt-ep-button-content-wrapper bdt-flex bdt-flex-middle bdt-flex-center\" data-text=\"Learn More\">\n\t\t\t\n\t\t\t<div class=\"bdt-ep-button-text\">\n\n\t\t\t\t<span class=\"avdbtn-text\">\n\t\t\t\t\tEn savoir plus\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dac8c89 e-con-full e-flex e-con e-child\" data-id=\"dac8c89\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c2ee8f e-flex e-con-boxed e-con e-parent\" data-id=\"3c2ee8f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3bcda4 e-con-full e-flex e-con e-child\" data-id=\"c3bcda4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1eec1 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5b1eec1\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-headset\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59fedd4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"59fedd4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"i-3\"><\/span>Apr\u00e8s-vente : Garantie compl\u00e8te<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5032a5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b5032a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"CgsJdvqCao2Hf5xwPIncNkrwnsc\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-YAFvdHuAUo1L6kxV4RRcEZSRnxd\">C'est loin d'\u00eatre termin\u00e9. Le service que nous vous fournissons se refl\u00e8te dans chaque jour o\u00f9 vous l'utilisez. Notre mat\u00e9riel peut \u00eatre r\u00e9p\u00e9t\u00e9 au moins 20 000 fois. Nous offrons une p\u00e9riode de garantie minimale d'un an. M\u00eame si cette p\u00e9riode est d\u00e9pass\u00e9e, nous vous rendons r\u00e9guli\u00e8rement visite pour nous assurer que les probl\u00e8mes que vous rencontrez peuvent \u00eatre r\u00e9solus \u00e0 temps.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecfff22 elementor-align-center elementor-widget elementor-widget-bdt-advanced-button\" data-id=\"ecfff22\" data-element_type=\"widget\" data-widget_type=\"bdt-advanced-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-button-wrapper\">\n\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjIyMDYiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" class=\"bdt-ep-button bdt-ep-button-effect-e bdt-ep-button-size-md\">\n\t\t\t\t\t\t<div class=\"bdt-ep-button-content-wrapper bdt-flex bdt-flex-middle bdt-flex-center\" data-text=\"Get Support\">\n\t\t\t\n\t\t\t<div class=\"bdt-ep-button-text\">\n\n\t\t\t\t<span class=\"avdbtn-text\">\n\t\t\t\t\tObtenir de l'aide\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-012b10a e-con-full e-flex e-con e-child\" data-id=\"012b10a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Assistance Nous nous engageons \u00e0 fournir une assistance compl\u00e8te pour garantir votre satisfaction. Nous vous proposons une assistance technique, un service de garantie et des conseils personnalis\u00e9s. Accueil Avant de commencer : Consultation professionnelle individuelle Kunlong offre des services de consultation en conception individuelle, soutenus par une \u00e9quipe de plus de 30 ing\u00e9nieurs professionnels ayant en moyenne plus de 10 ans d'exp\u00e9rience dans l'industrie. Avec [...]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Customer Support & Service | KUNLONG","_seopress_titles_desc":"Need help? KUNLONG offers responsive support for product selection, technical inquiries, and after-sales service worldwide.","_seopress_robots_index":"","footnotes":""},"class_list":["post-3407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/pages\/3407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/comments?post=3407"}],"version-history":[{"count":5,"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/pages\/3407\/revisions"}],"predecessor-version":[{"id":7926,"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/pages\/3407\/revisions\/7926"}],"wp:attachment":[{"href":"https:\/\/www.kunlonghardware.com\/fr\/wp-json\/wp\/v2\/media?parent=3407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}